Our standard delivery is by courier on a next working-day service, with delivery times between 8:30 am and 5:30 pm for non-domestic addresses, and between 8:30 am and 8:00 pm for domestic addresses.
The courier will require a signature upon delivery, but if not possible, the customer can request for the goods to be left in a safe place (e.g. porch or shed) by mentioning it in the 'Order Comment' box during checkout.
Please inform us of any access issues that may affect deliveries to the site.
Orders are usually dispatched within one working day of receipt and those received by 1:00 pm on a working day can be dispatched the same day, unless they need to be palletized.
Please make sure the correct address is used during checkout, as any changes to delivery addresses on the day of delivery will incur a redelivery charge.
Orders over £150 (ex-vat) will be shipped carriage-paid, excluding Northern Ireland & Pallet Deliveries
Orders under £150 (ex-vat) will incur a carriage charge of £14.95 (ex-vat) or if its weight is over 120kg it will occur a pallet delivery charge of £70 (ex-vat)
Our shipping is facilitated through a national carrier, who may use either a parcel carrier or pallet carrier based on the volume of your order. Kindly note that we make deliveries solely to the front door of ground floor locations or to loading bays. For bulky orders, we will most likely deliver on a pallet. If you are unable to receive delivery on a pallet, please inform us when placing your order either through the phone or by indicating 'Pallets cannot be accepted' in the delivery instructions section of your online cart. This section can also be used to provide us with any relevant details such as business hours or accessibility restrictions.
