At StrapTite, our goal is to provide our customers with high-quality products and exceptional service. If for any reason you are not satisfied with your purchase, please reach out to our dedicated team at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 01414254500 and we will do our best to resolve the issue for you.
A 15-day cancellation period begins on the day the goods are purchased
The goods must be returned within 14 days after you have notified us in writing (via email) of your intent to return the item(s)
We will provide a returns reference that must be quoted along with the order number when returning the goods
The customer is responsible for the cost of the return
We recommend using a tracked delivery service, as the goods remain the customer's responsibility until they reach StrapTite and we cannot be held responsible for any goods lost or damaged in transit
The goods must be returned in the same condition as they were supplied to the customer. If the goods show signs of wear, we will not be able to accept the return
Upon inspection, if the goods are deemed unsaleable, the return will be rejected and the customer will be notified. The customer can choose to collect the goods at their expense or have them disposed of by StrapTite
Returns will be processed as quickly as possible(ex, delivery) If the return is accepted, the customer will be notified and a refund will be made within 3-5 working days to the original payment method.
Orders cannot be cancelled or amended once they have been placed. If the order processing has not begun, we may, at our discretion, amend an order
We only accept returns from businesses if the items are in resalable condition and have not been used
The customer is responsible for the cost of the return postage
Damaged, Lost, or Incorrect Goods If a parcel is lost in transit, damaged during delivery, or incorrect, please accept our apologies. Contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. with full details of the issue and any applicable photographs. Alternatively, you can reach us by phone at 01414254500 and quote your order number. Please note that we do not have to issue a refund if you have ordered the wrong size, damaged the item due to self repair
*Please Note That All Returns Are Subject To a 25% Restocking fee*
We will always make contact with you to inform you of the cancellation and the specific reason
The most common reasons are:
Refused or Undeliverable Orders If your goods are returned to StrapTite due to an incorrect delivery address provided by the customer or failure to collect the goods at the collection depot, a fee for re-delivery will apply. The customer will be contacted by email in these circumstances.
Please note if we accept the return we will deduct delivery and card fees from the total amount.
