These Terms and Conditions (the “Conditions”) apply to the use of www.straptite.co.uk (the “Site”) and the terms for the purchase of goods through the Site by you as a customer (“you”, “your”). By using the Site or placing an order through the Site, you acknowledge that you have read and understood these Conditions and agree to abide by them.
The Site is provided by Reid Brothers Int Ltd, a company incorporated in Scotland with registered number SC498873 and having its registered office address at Comac House, 2 Coddington Crescent Eurocentral, Holytown, Lanarkshire, ML1 4YF (“we”, “our”, “us”). We are VAT registered With VAT registration number 212419445.
Our contact details are as follows. If you need to contact us regarding your order, please contact us at our principal trading address using the contact details below:
Post: Units 1 & 2, Norwood Court, Ibrox Business Park, 34 Broomloan Road, Glasgow, G51 2JR
Phone: 0141 425 5400 (Monday to Friday 8.30am — 5.15pm in Scotland)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Please read the following important terms and conditions before you buy anything on our Site.
1.1 If you place an order to buy goods on our Site you are offering to enter a legally binding contract to purchase goods from us, subject to these Conditions. Once the order is accepted by us, this forms a legally binding contract between you and us which is subject to these Conditions (the “Contract”).
1.2 All content (including text, logos, documents, images, logos and branding) made available on the Site is owned by us or where applicable our third party licensors. Using any of the same without our permission is not permitted.
1.3 The “Straptite" brand is owned by us. We reserve all intellectual property rights in respect of the brand, logos and products we supply to you under this brand.
1.4 Clause 5 of these Conditions applies only if you are buying goods on our site as a consumer (i.e. for purposes outside of your business, craft or profession). If you are purchasing goods using a business account or making payment using a business bank account, clause 6 applies.
1.5 No languages other than English will apply to the Contract.
1.6 We reserve the right to make changes to these Conditions from time to time by emailing account holders with our revised terms and conditions and/or making the revised terms and conditions available on the Site with a notice of when the revised terms and conditions become effective. If you place an order with us following the revised Conditions taking effect, you agree to be bound by the revised Conditions.
2.1 Our Privacy Policy is available at https://www.straptite.co.uk/privacy-policy.
2.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us
and supervisory authorities if you have a query or complaint about the use of your personal information.
3.1 lf you choose to create an account on the Site, you are responsible for maintaining the accuracy and security of all information, including your password, account details, payment details and delivery address details.
3.2 We reserve the right to suspend or terminate your account and suspend or cancel any orders placed by you if you breach any of these Conditions, or if we reasonably suspect that the security of your account has been compromised. However, we shall have no liability to you for processing or fulfilling any orders placed through your account or charged to you in the event of any person making unauthorised use of your account.
4.1 You place an order on the site by adding items to your online shopping basket and completing the purchase through our secure online checkout. You can place an order using the payment and delivery details associated through your account if you have one, or as a guest, in which case you will be required to provide your payment and delivery information to complete the checkout process. We accept payment by all major credit or debit cards. Please read and check your order carefully before submitting it to ensure all information is correct.
4.2 We will acknowledge receipt of your order by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4.3 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.3.1 the goods are out of stock or unavailable;
4.3.2 we cannot authorise your payment;
4.3.3 you are not allowed to buy the goods from us (for example, because you are underage to order the selected goods),
4.3.4 we are not allowed to sell the goods to you;
4.3.5 you have ordered too many goods;
4.3.6 we are restricted by law from delivering to your chosen delivery address;
4.3.7 you have not provided your delivery or billing address in English; or
4.3.8 there has been a mistake on the pricing or description of the goods.
4.4 We will only accept your order when we email you to confirm this by sending you a confirmation email. At this point:
4.4.1 the Contract will be formed between you and us; and
4.4.2 we will arrange to dispatch the goods to you.
4.5 We reserve the right to reject or cancel your order if necessary. If we have to cancel any part of your order after payment for the goods has been processed, we will issue a refund for the amount paid for the cancelled goods.
5.1 If you are purchasing from our Site as a consumer, this clause 5 applies.
5.2 You have the right to cancel the Contract within 14 days without giving any reason.
5.3 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires:
5.3.1 the last item when all items in one order are delivered together;
5.3.2 the last item when items in one order are delivered separately: or
5.3.3 the first item when goods will be delivered regularly over a defined period.
5.4 To exercise the right to cancel, you must inform us of your decision to cancel the Contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the top of this page. You may use the model cancellation form annexed at the end of these Conditions, but it is not obligatory.
5.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.6 If you cancel the Contract, we will reimburse to you alt payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.7 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
5.8 We will make the reimbursement without undue delay, and not later than:
5.8.1 14 days after the day we received back from you any goods supplied; or
5.8.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
5.8.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the Contract.
5.9 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We endeavour to process all refunds within 3-5 working days of cancellation, or if the goods have been dispatched to you, within 3-5 days of you returning the goods to us, subject to our inspection of the goods and withholdings of any refund to account for diminished value
5.10 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
5.11 If you have received the goods:
5.11.1 you must return the goods (including any accessories and documentation included alongside the goods) to Units 1 & 2, Norwood Court, Ibrox Business Park, 34 Broomloan Road, Glasgow, G51 2JR, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
5.11.3 you are liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning, of the goods.
6.1 If you are purchasing goods through our Site other than as a consumer, this clause 6 applies.
6.2 Once your order has been confirmed, you can no longer cancel or amend your order. We may, at our discretion, agree to cancel or amend your order on request.
6.3 Returns will only be accepted, and will be given only if the goods are faulty, wrong goods have been supplied without a suitable equivalent substitute or the goods have been damaged in transit. All goods must be returned with original packaging, documentation and any accessories which were supplied alongside the goods. At our discretion, we may choose to replace the goods or refund the cost of the goods and carriage paid once they have been received by us and inspected. If we agree to replace or refund the goods, then a refund of the cost of the goods and the carriage will be made to the same payment card you used to pay or replacement goods will be sent out as soon as possible. Refunds may take up to 14 days to process to account from the date on which we authorise the refund. only if the goods are returned to us in a resalable condition together with all accessories and documentation supplied alongside the goods.
6.4 If goods are not faulty or damaged but no longer required, we may at our discretion accept a
return of the goods. This is subject to you notifying us of your intention to return the goods within 3 days of receipt and paying for all carriage to return the goods to us and our prior approval to accept a return of the goods. You are responsible for all packaging, handling and carriage charges associated with your return. We will not be responsible for any damage to or loss of any goods sustained in transit.
6.5 All accepted returns are subject to a restocking fee of 25% of the price plus VAT paid on the goods which shall be retained on any returns accepted,
6.6 We will make any refund due to the same method of payment used to purchase the goods. If you require an alternative method of reimbursement, you must contact us using the details set out at the start of these Conditions to notify us of this.
7.1 You are responsible for ensuring the delivery information you provide is correct. We are not liable for delivering goods to the wrong address or recipient due to inaccuracies or incompleteness in the information provided.
7.2 For information on delivery and carriage charges please see https://www.straptite.co.uk/delivery-info. During the online checkout process, you will be given available delivery options to choose from. Delivery options include standard delivery and delivery by pallet. Please note that estimated delivery times do not include weekends or public and national holidays in the United Kingdom or elsewhere.
7.3 Please note that pallet deliveries will only be made to ground floors or to loading bays. If you are unable to accept delivery by pallet, please notify us of this by phoning us at the contact
number given at the start of these Conditions, or by indicating “pallets cannot be accepted" in the delivery instructions section of your order.
7.4 If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
7.5 Delivery will take place at the delivery address specified by you when you placed your order with us.
7.6 If:
7.6.1 you are purchasing goods as a consumer and we cannot deliver your goods within 30 days of the date after the date we issue your order confirmation email, we will:
7.6.2 you are purchasing goods as a non-consumer, we will endeavour to deliver your goods as soon after the date we issue your order confirmation email as possible but for the avoidance of doubt time of delivery shall not be of the essence.
7.7 The risk in the goods passes to you when you take, or a third party notified by you, takes possession of the goods.
7.8 We may make deliveries to addresses outside of the UK. Deliveries outside of the UK may be subject to additional import and export duties, taxes and levies. These charges must be borne by you. We recommend contacting your local customs office for further information as customs duties, taxes and levies vary by country.
7.9 We may deliver your goods in instalments over a defined period. We will endeavour to notify you if this is the case.
8.1 Payment can be made through the Site using a major credit or debit card or via PayPal. We do not accept cash or cheques.
8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with the Contract or our Privacy Policy (see clause 2) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
8.3 All payments by credit card or debit card need to be authorised by the relevant card issuer.
8.4 lf your payment is not received by us and you have already received the goods, you must:
8.4.1 pay for such goods as soon as possible and in any case within 5 days of receipt; or
8.4.2 return them to us as soon as possible and in any case within 5 days of receipt. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
8.5 If you do not pay for the goods and fail to return them in accordance with clause 8.4, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
8.6 Nothing in this clause affects the rights of consumers to cancel the Contract during the cancellation period as set out in clause 5.
8.7 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our webpage at https://www.straptite.co.uk/delivery-info
9.1 The Consumer Rights Act 2015 gives consumers certain legal rights (also known as ‘statutory rights’). If you are purchasing goods as a consumer, the goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
9.2 You are responsible for ensuring that you read the descriptions and specifications for all products purchased through our Site. We will not be obliged to give refunds or be liable to you in any way where you purchase incorrect goods as a result.
9.3 The packaging of the goods may be different from that shown on the Site.
9.4 While we try to make sure that all weights, sizes and measurements set out on the Site are as accurate as possible and that the colours of our goods are displayed accurately on the site, though you acknowledge and accept the actual colours that you see on your device may vary depending on the device that you use.
9.5 Any goods sold at discount prices, as remnants or refurbished, will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
9.6 If we can't supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
9.6.1 we will let you know if we intend to do this, but this may not always be possible; and
9.6.2 you can refuse to accept such substitutes; in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
10 Faulty goods
If your goods are faulty, please contact us using the contact details at the top of this page.
If the Contract is ended, it will not affect our right to receive any money which you owe to us under the Contract.
12.1 If you are purchasing as a consumer, then except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
12.1.1 losses that were not foreseeable to you and us when the Contract was formed
12.1.2 losses that were not caused by any breach on our part
12.1.3 business losses; or
12.1.4 losses to non-consumers.
12.2 If you are purchasing as a non-consumer
12.2.1 our total liability shall not exceed the purchase price paid for the goods under the Contract.
12.2.2 we shall not be liable to for consequential, indirect or special losses of any kind;
12.2.3 we shall not be liable for any loss, claim or expenses incurred by yau arising out of or in connection with:
12.2.3.1 unavailability of the Site;
12.2.3.2 costs incurred in securing goods from alternative suppliers;
12.2.3.3 any order you place which has not been confirmed as accepted by us; or
12.2.3.4 any delay in dispatch of goods due to non-payment in whole or in part by you.
No one other than a party to the Contract has any right to enforce any term of the Contract under the Contracts (Third Party Rights) (Scotland) Act 2017 or otherwise.
14.1 If the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies to the Contract and cannot be excluded, these Conditions will not limit your legal rights and remedies under that legislation. These Conditions will be interpreted in accordance with the mandatory provisions of that legislation. If there is a conflict between these Conditions and the legislation (where applicable), the mandatory provisions of the legislation will apply.
14.2 For the avoidance of doubt clause 14.1 shall not apply if you are purchasing through our Site as a non-consumer.
15.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
15.2 For consumers, the laws of Scotland apply to these Conditions and the Contract although if you are resident elsewhere in the United Kingdom you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the nonexclusive jurisdiction of the courts of Scotland.
15.3 For non-consumers, these Conditions and the Contract are governed by the laws of Scotland and any action, claim, proceeding (including non-contractual disputes or claims) arising out of or in connection with these Conditions and/or the Contract are subject to the exclusive jurisdiction of the courts of Scotland.
